La Siguanaba – Terms and Conditions

Last Updated: [Insert Date]

Welcome to La Siguanaba, your go-to source for authentic Salvadoran food. By accessing or using our website, placing an order, or interacting with our services, you agree to be bound by the following Terms and Conditions, Privacy Policy, Cookies Policy, and Return Policy.

1. Acceptance of Terms

By accessing our website (https://www.lasiguanaba.com) and purchasing from us, you confirm that you are at least 18 years old or using the site under the supervision of a legal guardian and agree to these terms.

2. Products and Services

• All food products listed are made and packaged in compliance with local health regulations.
• Products are subject to availability. We reserve the right to limit quantities or discontinue items without notice.
• Images are for illustrative purposes only; actual items may vary slightly.

3. Orders and Payments

• Orders may be placed online as a guest or through a registered customer account.
• Accepted payment methods: major credit cards, debit cards, and third-party services (e.g. PayPal, Stripe).
• All prices are listed in USD and include applicable taxes unless otherwise stated.

4. Shipping and Delivery

• We currently deliver within [Insert Location or Country]. Shipping options and fees are calculated at checkout.
• We are not responsible for delays due to third-party carriers or incorrect addresses provided by the customer.
• For perishable items, it is your responsibility to be present to receive the package.

5. Return and Refund Policy

Due to the nature of food products:

• All sales are final. We do not accept returns on perishable items.
• If you receive a damaged or incorrect item, contact us within 24 hours of delivery with photos, and we will issue a replacement or refund at our discretion.
• Refunds (if approved) will be processed to the original payment method within 5–10 business days.

6. User Accounts

• Registered customers are responsible for maintaining the confidentiality of their account details.
• La Siguanaba reserves the right to suspend or terminate accounts for fraudulent activity or violation of terms.

7. Geolocation Data

We may use geolocation services to:

• Display region-specific products or pricing
• Comply with regional regulations (e.g. delivery zones)
• Enhance site performance

Your location data will only be used with your consent and stored in accordance with our Privacy Policy.

8. Privacy Policy

We value your privacy. This section explains what data we collect and how it’s used.

Information We Collect:

• Name, email, phone number, billing/shipping address
• Order history and payment details (processed via secure third-party processors)
• IP address and geolocation (if permission is granted)
• Cookies and usage data

How We Use It:

• Process orders and provide customer support
• Improve site functionality and personalize the user experience
• Prevent fraud and ensure security

Data Protection:

• We use SSL encryption and do not store full payment details on our servers
• You may request access, correction, or deletion of your personal data by contacting us at [your email]

9. Cookies Policy

We use cookies to enhance your experience. By using our site, you consent to cookies as described below.

What Cookies We Use:

• Essential Cookies: Required for site functionality (e.g. cart, login)
• Performance Cookies: Help us understand usage patterns
• Marketing Cookies: Show you relevant promotions if opted in

You can disable cookies through your browser settings, but some features may not work correctly.

10. Intellectual Property

All content on this site—logos, text, images, recipes, and designs—is the intellectual property of La Siguanaba and may not be reused without written permission.

11. Limitation of Liability

We are not liable for:

• Allergic reactions or health issues from consuming our products (ingredients are listed, but please contact us for allergy concerns)
• Damages resulting from website usage, delivery delays, or data breaches outside our control

12. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of [Your Country/State], without regard to conflict of law principles.

13. Changes to These Terms

We may update these Terms and Policies periodically. Changes will be posted on this page with an updated “Last Updated” date.

14. Contact Us

If you have any questions about these Terms, please contact:

📧 Email: [[email protected]]
📍 Address: [Address or City/Region]
📞 Phone: [Optional]